Can you confirm my order?

Yes, we will send a receipt by e-mail when you place an order online

When can I expect delivery?

All our products are hand-made to order, and we will call you to arrange delivery when it is ready. Delivery is free to UK mainland addresses within 4 weeks. There are also our express delivery options on selected products. Where 7-14 Day Delivery is stated, this refers to 7-14 working days. Please allow for longer delivery times during the Easter, Spring Bank and Christmas periods due to factory holidays.

What will I have to do when the delivery men arrive?

With our free delivery service, our specialist delivery team will unpack your item, set it up in the room you choose and give any operating instructions needed. Some smaller items are delivered by standard or express carrier to your door only. Please see individual product pages for more information.

With both our 48-hour and 7-day chair delivery service, your item will be delivered to your door by one person. You will need to lift the item in and dispose of any packaging. We strongly advise you to seek assistance from friends or neighbours if you require it.

With our 7-14 day service, full payment is due when you order and you will be notified of the delivery date. We will install your item in your chosen room and dispose of the packaging.

Can I order at a VAT-FREE price?

VAT-FREE prices apply only to electrically operated chairs and beds. You must be chronically sick or disabled and notify us of this when you purchase your goods (this can be done at the checkout page). If this is not done, we will charge VAT at the prevailing rate.

Can I see and try HSL Furniture before I buy?

Of course, pop into any HSL comfort store near you to try out all our furniture. Our specialist staff are always on hand to offer advice and assistance.