Delivery

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When can I expect delivery?

All our products are handmade to order and we will call you to arrange delivery when your product is ready. Delivery is free to UK mainland addresses within 4 weeks for fabric products and 6-8 weeks for leather products. There are also express delivery options on selected products.

Where 7-14 day delivery is stated, this refers to 7-14 working days. Please allow for longer delivery times during the Easter, Spring Bank and Christmas periods due to factory holidays.

What will I have to do when the delivery men arrive?

With our free delivery service, our specialist team will unpack your item, set it up in the room you choose and give any operating instructions needed. Some smaller items are delivered by standard or express carrier to your door only. Please see individual product pages for more information.

With our 7-14 day service, full payment is due when you order and you will be notified of the delivery date. We will install your item in your chosen room and dispose of the packaging.

Alternative delivery options

With both our 2-day and 7-day delivery service, your item will be delivered to your door via a 2 man delivery service who will unpack your item and set it up in a room of your choice.

What our customers say about us

  • I bought two chairs whilst visiting HSL. Very polite and listened to our needs and immediately showed us what we wanted. I would certainly recommend HSL to my friends and relatives.

    Beryl Pinkett

  • Two of your consultants, Robert and Dave, visited my mother yesterday for a home consultation. We spent 2 hours trying out chairs and discussing her needs. During this period they demonstrated the utmost courtesy and patience. They were happy to give her a quote and did not try any hard sale either! What a brilliant service.

    Isabel Singh

  • On each of our two visits we were dealt with with courtesy and efficiency. We were put undo no pressure at all to make a purchase. We were able to take our time and make our own decisions. The advice we were given was both informative and helpful. It was a lovely cup of tea also!!

    Mrs. P Husted

  • The service I have received from your customer service department has been second to none.

    Wendy Pentling

  • Visited this store and bought a drop arm sofa. Excellent service. Assistants very friendly and polite and gave me plenty of time to view all models before deciding.

    B M Ruth

  • My adjustable bed from HSL is a godsend. I’ve now purchased a riser recliner too!

    Mrs. Rogers

  • I went to your store with my sister who wanted a drop arm sofa and the staff were absolutely delightful. We were offered tea and the staff that dealt with us couldn't have been nicer. It was such a pleasure to be looked after by such nice people and we were there for over an hour - they couldn't do enough.

    Mrs. N Ellis

  • Perfect service as we have had in the past. Even though my father was in a wheelchair with practically no mobility, the help and patience was marvelous All your assistants are great.

    Mrs. J Penfold & Mr. C Clarke

Read more customer testimonials