Delivery

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When can I expect delivery?

All our products are handmade to order and we will call you to arrange delivery when your product is ready. Delivery is free to UK mainland addresses within 4 weeks for fabric products and 6-8 weeks for leather products. There are also express delivery options on selected products.

Where 7-14 day delivery is stated, this refers to 7-14 working days. Please allow for longer delivery times during the Easter, Spring Bank and Christmas periods due to factory holidays.

What will I have to do when the delivery men arrive?

With our free delivery service, our specialist team will unpack your item, set it up in the room you choose and give any operating instructions needed. Some smaller items are delivered by standard or express carrier to your door only. Please see individual product pages for more information.

With our 7-14 day service, full payment is due when you order and you will be notified of the delivery date. We will install your item in your chosen room and dispose of the packaging.

Alternative delivery options

With both our 2-day and 7-day delivery service, your item will be delivered to your door via a 2 man delivery service who will unpack your item and set it up in a room of your choice.

What our customers say about us

  • I bought two chairs whilst visiting HSL. Very polite and listened to our needs and immediately showed us what we wanted. I would certainly recommend HSL to my friends and relatives.

    Beryl Pinkett

  • I’m enjoying my chair, and have had everything explained very clearly by your delivery man.

    Mrs. Gibbons

  • My husband and I visited your store and bought two chairs (£2500). I was served by Garth, a very very pleasant young man. He made our visit very comfortable, we had coffee and good conversation. We wanted for nothing, he explained everything very clearly, I was very impressed, I am sure that he will make a manager!

    Mrs. J Bushell

  • My husband who is recently out of hospital was shown a comfortable seat. I must commend your assistant, having been in the trade all of my working life I know good service when I see it. The suite we ordered came quick enough. Well done Kim.

    Mrs. Olivean

  • On each of our two visits we were dealt with with courtesy and efficiency. We were put undo no pressure at all to make a purchase. We were able to take our time and make our own decisions. The advice we were given was both informative and helpful. It was a lovely cup of tea also!!

    Mrs. P Husted

  • Very pleased with the friendly service. The layout of the shop is very impressive. We bought a chair - Swivel Ayr.

    Mrs. G Wilson

  • All around amazing 5* service from HSL from start to finish. Highly recommend them to anyone looking for great products and service to match.

    Gill Ellis

  • The service I have received from your customer service department has been second to none.

    Wendy Pentling

Read more customer testimonials