Delivery

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When can I expect delivery?

All our products are handmade to order and we will call you to arrange delivery when your product is ready. Delivery is free to UK mainland addresses within 4 weeks for fabric products and 6-8 weeks for leather products. There are also express delivery options on selected products.

Where 7-14 day delivery is stated, this refers to 7-14 working days. Please allow for longer delivery times during the Easter, Spring Bank and Christmas periods due to factory holidays.

What will I have to do when the delivery men arrive?

With our free delivery service, our specialist team will unpack your item, set it up in the room you choose and give any operating instructions needed. Some smaller items are delivered by standard or express carrier to your door only. Please see individual product pages for more information.

With our 7-14 day service, full payment is due when you order and you will be notified of the delivery date. We will install your item in your chosen room and dispose of the packaging.

Alternative delivery options

With both our 2-day and 7-day delivery service, your item will be delivered to your door via a 2 man delivery service who will unpack your item and set it up in a room of your choice.

What our customers say about us

  • We would not hesitate recommend your company to anyone. Thank you to everyone.

    Carol Hamilton

  • Your products have demonstrated the importance of well-designed, back-friendly furniture.

    Mr. Russell

  • The service that we received was exceptional from the moment that we stepped into the shop and the moment that we left.  I would not hesitate to use your services again and would recommend you to family and friends.

    Mr. Graham Neal

  • It was a pleasure to shop at HSL Bathgate largely due to Anne who made us feel so welcome and had endless patience in helping us to decide on the most suitable chair and the upholstery. The chair was delivered sooner than expected and is in constant use and as I am flat bound it is important that I have two comfortable chairs that helps me to relax. The tea and biscuits were also very welcome. Thank you.

    Mr. Hamilton

  • On each of our two visits we were dealt with with courtesy and efficiency. We were put undo no pressure at all to make a purchase. We were able to take our time and make our own decisions. The advice we were given was both informative and helpful. It was a lovely cup of tea also!!

    Mrs. P Husted

  • Friendly, precise and pointed out all of the details of furniture functions of the chairs that we were interested in. Didn't rush us but provided us with cups of tea. We left with all of the information we needed and returned a few days later and purchased 2 chairs. They were delivered as promised and we are very pleased with them, thank you.

    Mrs. Cranmer

  • My husband was very impressed with the quality and workmanship of the Linton chair.

    Mrs. Hudson

  • Staff very nice, friendly and helpful in all ways. A very nice store to visit - explained how chairs worked and I came away with a lovely chair and sofa. Thank you.

    M Williams

Read more customer testimonials