Yes, all our Comfort Stores in England, Scotland and Northern Ireland are open. We are offering a completely contactless service as well as exclusive in-store appointments where you can have the store to yourself.
Please note our stores in Wales are temporarily closed until Monday 9th November in line with the Welsh government’s advice.
Exclusive appointment times are as follows:
Monday – Saturday: 9am – 11am & 2:30pm – 5pm
Sunday: 10am – 11am & 2:30pm – 4pm
To book an appointment please call us on 01924 507050
Alternatively, you can visit anytime between 11am – 2:30pm Monday to Sunday; we’ll pop the kettle on…
Our Welsh stores remain closed in line with government advice.
To reassure you that you are in safe hands, we will always:
We would politely request that all our customers wear a face covering unless you are exempt from doing so.
If you’d like to pop-in to one of our stores at your convenience, you can do so between 11am – 2:30pm Monday to Sunday, or if you’d prefer to shop from the comfort of your own home, why not book a free Contactless Home Visit.
Yes, all of our home visits are entirely contactless. For your absolute peace of mind, we have put in place a number of steps to allow us to safely carry out a Contactless Home Visit. These steps have been approved by our independent Occupational Therapist, Julie Jennings Dip COT, HCPC and an independent Health and Safety consultant. You can book your free Contactless Home Visit by calling our team on 01924 486 900 or emailing firstname.lastname@example.org.
Please note our Home Visit service in Wales is temporarily suspended until Monday 9th November in line with the Welsh government’s advice.
Clinically Extremely Vulnerable
If you have received a letter or been contacted by your GP to say that you are classed as Clinically Extremely Vulnerable, at this time we do not believe it is safe for us to carry out a Contactless Home Visit. However, our experienced team of Comfort Specialists are trained to support you over the telephone. Please don’t hesitate to give them a call on 01924 507050.
As reassurance that you are in safe hands during a Contactless Home Visit, we will always:
You can rest assured knowing that all of our safety
measures have been approved by an independent
Occupational Therapist and an accredited Health & Safety consultant.
To ensure a Contactless Delivery, before delivering your new furniture we will send you a delivery guide which will outline our safety precautions, as well as provide details on how we will ensure a Contactless Delivery.
When delivering your items, our team will be wearing personal protective equipment (PPE), including visors, masks, gloves and shoe protectors.
You will be asked to confirm which room you’d like the product placed in using the note cards in your delivery pack. You will also be asked to indicate with a note card (again, provided in your pack), where in the room you would like your furniture to be positioned.
As reassurance that you are in safe hands your delivery team will always:
We have a 100% wellness measure in place, ensuring that if any of our colleagues experience any Covid-19 symptoms, they self -isolate in-line with Government advice.
Our Customer Care team are ready and waiting to take your call.
They are available Monday to Saturday 9am to 5pm, and Sunday 10am – 4pm. The number is 01924 486902
Yes, we are continuing to make deliveries throughout the UK, and you can rest assured that all of our deliveries are entirely contactless and to the room of your choice.
Following the Welsh government’s advice we are not making any deliveries in Wales until Monday 9th November.
All HSL furniture is handcrafted in the UK, with the exception of our swivel chairs which are made outside of the UK.