Inside HSL

Inside HSL

5 Steps Training

The very reason we decide to take on people with passion over experience is because of our world class training programme. Take a look below for your whirlwind tour of our 5 steps training programme.

Our ‘5 steps training programme’ is a true reflection of what we at HSL stand for as a leading employer and guarantees to teach you skills that you don’t already know. It makes no difference whether you’re a creative marketer, a customer service guru or one of our Comfort Specialists, every HSL employee based at head office or in one of our stores has to attend 5 steps training to get a true insight into the heart of the business.

Within the course you will learn everything from building rapport to becoming a specialist in comfort. You’ll also go through the process of measuring a customer for their perfect chair to make sure they enjoy new found comfort for years to come.

Be prepared to engage in role play, learn some valuable life skills and make friends from all over the country. The 5 steps training is a one week intensive learning curve, ensuring that you’re fully equipped for providing excellent service. You’ll be tested at times, but nobody walks away disappointed. It’s a bold statement, but it’s true!