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Adjustable Beds Advice Guide

Adjustable Beds

These sumptuous Adjustable Beds form to your body shape ensuring a supportive and good night’s sleep. We achieve this by using a High Density (HD) pocket spring mattress that provides ultimate comfort.

Instructions and Safety

The bed will be delivered and assembled by a small team of trained staff who will ensure that it is working correctly. Once assembled, the basic assembly and fittings should not be changed. If any operational problems occur, please contact HSL. Choose the position for the bed carefully; make sure that you have sufficient space to get in and out easily. Whilst the bed is on ‘easy-glide’ castors, it may not be convenient for you to move it later. When you receive your bed we suggest that you take time to familiarise yourself with the functions of the buttons on the handset.


Safety Tips

  • Do not attempt to move your bed without unplugging the mains lead – to do so may be dangerous and can result in damage to the wiring.
  • Make sure all wiring is free and not trapped in any way.
  • Do not sit on the raised footrest or headrest.
  • Children should not be allowed to play on the bed or operate the bed by themselves.
  • Try to leave the bed in a closed position.
  • Keep hands and feet clear of the mechanism.
  • Keep liquids well away from the electronic elements of the bed.
  • Do not allow any liquids to come in contact with the hand control and any spilt drinks or fluids on the bed are to be immediately removed to avoid possible contact with the electrics underneath. Remove power supply immediately.
  • Ensure no pets or children are in or around the bed when in operation.

On Delivery

  • A HSL adjustable bed mattress is HEAVY, always use 2 people to handle the product.
  • Take care when lifting to avoid personal injury and/or damage to the mattress. Seek assistance to move.
  • Turn and rotate the mattress, using the handles to do so, but not for lengthy carrying.
  • After unwrapping your new mattress, leave it in a well ventilated room for a few hours.
  • Any natural scent from the fillings will dissipate after a few days.

 We highly recommend using an under blanket or good quality cotton or wool-faced mattress protector. View our full mattress range here

Caring for Your New Mattress

Mattress Protection

We highly recommend using an under blanket or good quality cotton or wool-faced mattress protector. It’s a good idea to air the mattress regularly too, by leaving duvets folded back for a few hours each day.

A waterproof protector may be used but will reduce the benefits of sleeping on a natural mattress surface and may lead to damage through condensation.


Remove dust and fluff from your mattress every few months using a soft brush. Never use a vacuum cleaner, even if you have a specific mattress attachment, as this can displace the natural fillings.

Any spillages should be absorbed using a dry cloth or paper towels. If you need to sponge the mattress, use a damp cloth and a very mild solution of soap and water.

A Supportive Base

If you are using your new mattress on your own bed, it’s important that the base is in good condition. The mattress will contour to it, just as it does with your body, so we recommend replacing an old base. If the base is damaged in any way, it could be detrimental to your mattress. If your mattress is being placed on a slatted base, ensure the gaps are no more than 75mm apart. If they are, you should consider using a baseboard or under mattress.

Expect Impressions

As most people sleep in the same position every night, body impressions are a normal feature of handmade mattresses. You may find fillings settle or dip in the area where you sleep which can leave a ridge in the centre of the mattress. Just like the impressions that form on the insole of leather shoes, this is simply your mattress “getting to know you”.

Reducing Impressions

We recommend following our rotating and turning instructions to minimise body impressions.

Please note: Our mattresses are extremely heavy. If you are unable to rotate and turn your mattress, do not worry, this will not affect the performance of your mattress or guarantee. With continued use, fillings will settle of their own accord, however this will take a considerably longer length of time.

Rotating or Turning?

Check the label on the surface of your mattress for the following wording to determine which type of mattress you will be caring for:

  • Non-turn / rotate only (twice a year) / single sleeping surface / pillow top mattress
  • Turntable / turn with the seasons / dual sleeping surface mattress

Our non-turn mattresses can also be identified by the use of a non-sleeping surface sticker on the underside.

Rotating Your Non-turn Mattress

If your mattress label states non-turn/rotate only/single sleeping surface/pillow top, you may wish to rotate your mattress regularly during the first few months and about twice a year thereafter.

Please note: If you struggle to rotate your mattress, don’t worry, this is only a recommendation to help reduce body impressions.

Step 1

Push the mattress at opposite corners A and B whilst it’s lying flat.


Step 2

Push on alternate corners A and B to position the mattress on the bed.


Your mattress has now been rotated end to end.


Non-turn Zip & Link Mattresses

Unzip your mattresses and rotate them both together through 180 degrees, without turning them.

One Piece Dual Firmness Mattresses

Without Zip & Link

Rotating your dual firmness mattress will mean you and your partner will need to swap sleeping sides to maintain firmness preferences.



Each and every one of our mattresses are handmade to metric dimensions meaning they will naturally vary a little in size. A variation of +/- 2cm is in line with BS1334:1996. During transportation some mattresses may contract, but they will relax to their normal length again after being used for a short while.

Bed Checklist (If the bed becomes non-operational)

  • Check that bed is plugged into the mains socket. If the bed is working slowly, this may indicate the bed is working from the battery back-up system.
  • Check that the bed is plugged into the mains. Check the socket is working by plugging in another appliance i.e. lamp.
  • If plugged into an extension plug, please try plugging directly into the mains to rule out a faulty extension.
  • Try unplugging the bed for half an hour and then replugging in to allow the bed to reset.

Tested. Trusted. Recommended.

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