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Celebrating a Special Customer This International Women’s Day

This International Women’s Day we are spotlighting one of our wonderful customers; learning a little about her life and her recent journey with HSL…

Mrs Hazel Crowther is a true inspiration, having served in the Second World War in the Auxiliary Territorial Services (A.T.S) from 2nd April 1942- 21st February 1946. Speaking of her experiences, Mrs Crowther said: “I went in the A.T.S a reluctant conscript and came out a much better person.” When Mrs Crowther returned from the army, she wanted to fulfil her passion for creating and so, she attended a local college where she studied art and upholstery.

Mrs Crowther
Hazel Crowther during her time serving in the A.T.S

Upon moving into the ex-fire service therapy unit with her late husband 20 years ago, Mrs Crowther would spend a great amount of time painting, decorating, and gardening. She is soon to celebrate her 101st birthday, lives independently in an ex-fire service therapy housing complex in Penrith.

Earlier this year, Mrs Crowther was on the lookout for a new chair to provide her with the support that she required to help manage her neck and spinal issues. She liked the idea of an upright fireside chair and after browsing our range of chairs and with the help of her carer, the wonderful Sarah Yallop (fondly known as “Sarah the carer”), Mrs Crowther picked our beautiful Melrose chair from our range of handcrafted furniture.

When Mrs Crowther’s Melrose fireside chair was delivered, our team expressed their concerns that whilst the chair provided the proper postural support that all of our furniture is designed with, it was not providing Mrs Crowther with the correct functionality she might need due to her additional health concerns.

After our CEO, Guy Critchlow, saw an image of the 101-year-old in the Melrose chair, he immediately insisted that Mrs Crowther was to receive a chair with additional support and the rise and recline functionality to assist in sitting and rising should the need every occur. After speaking to the customer service team and discovering that we were going to provide her with a brand-new chair, Mrs Crowther commented: “I am utterly overwhelmed by the generosity, compassion and kindness that I have received, it’s not often that I receive unexpected gifts, and this has simply blown me away.”

A couple of days later, Mrs Crowther was surprised with a special delivery arriving from us, with a beautiful Aysgarth Riser Recliner in the striking Boucle Wine fabric. Mrs Crowther’s new Riser Recliner chair was personally delivered to her address in Cumbria by our friendly Home Consultation driver, Paul Surman, as well as Diane Heath, the wonderful Customer Service Advisor who Mrs Crowther had originally spoken to when placing her order over the phone. They had become very friendly whilst chatting and it was lovely to meet each other in person.

After receiving the chair, Mrs Crowther, said: “I am so overwhelmed. The chair has changed my life, it helped my movement and prevented me from having to go into a care home, I love where I live and couldn’t imagine leaving. I have a great fondness for my garden and my new chair has been placed in front of the window, so I can look out and enjoy the scenery. It’s my favourite place to sit on a sunny afternoon.”

Mrs Crowther’s carer, Sarah Yallop, added: “As an observer, not a purchaser, I can see that the level of customer service has been exceptional, the chair was everything Hazel could’ve hoped for and more. Hazel’s independence is incredible, she can carry out plenty of tasks by herself -however, this chair has given her the extra support she needed.”

Mrs Crowther commented: “I have found new friends with the team at HSL, and I am very grateful for the genuine care and support that they have shown me.”

Do you have any women who inspire you every day? Let us know on our Facebook post for International Women’s Day.

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