Customer Letters

Customer Letters

We receive many letters from our lovely customers and especially in the digital age we think this should be celebrated so we’ve dedicated a whole page on our website for them.

Customer Testimonial - Joan Cass

"I enjoyed the visit by Karen and her partner/driver. They were both charming, polite and friendly with a wealth of information. I chose my chair with no pressure or persuasion and look forward to its arrival. Having been a customer before I experienced the same level of service I had anticipated."

Mrs. Joan Cass
Home Consultation Testimonial

Customer Testimonial - E.W. Tullet

"Philip Cox and his driver were most helpful and obliging. There was no pressure to make a quick decision - in fact, a pleasure to do business with."

E.W. Tullet
Home Consultation Testimonial

Customer Letter - Paul & Elaine Shilton

"Excellent service, early morning delivery within the times stated. Delivery men placed furniture where needed and the added bonus of no wrapping left to get rid of. Couldn't fault service, thank you."

Paul & Elaine Shilton

Customer Letter - Mrs P Day

"I was very pleased with the way my delivery was carried out. The whole experience from first contact with HSL has been faultless & I would certainly recommend HSL to family & friends."

Mrs. P Day

Customer Letter - Jane Lindsay

"I had such a lovely experience in the Glasgow store, everyone was so helpful and very caring. At no time did I feel rushed into making a decision. Every care was taken that my choice was suitable to my height and requirements. A lovely afternoon tea was a bonus. Thank you ladies for a super afternoon."

Jane Lindsay

Customer Letter - Enid & Trevor Sims

"The staff and care were brilliant. We would recommend HSL to anyone."

Enid & Trevor Sims

Customer Letter - Joyce Bayes

"The welcome into your store was very warm and friendly. Andrea served us and gave us her full attention and expertise. She was fabulous and helped up to purchase a new chair and bed. Can't fault the standard of customer service 10/10."

Mrs. Joyce Bayes

Customer Letter - Geoff Beany

"Delivery was prompt and efficient. The delivery staff were cheerful and friendly."

Geoff Beany

Customer Letter - Hazel Copsey

"I was very impressed with the attention showed to me in your showroom. Although I was quoted 7/14 days delivery it was delivered to my home in 6 days and I am very delighted with my purchase. I had a phone call to ask me if everything was OK while the delivery men were here which I thought was very thoughtful."

Hazel Copsey

Customer Letter - Mr & Mrs R Pride

"The staff in the store were all extremely helpful and kind. Can confidently recommend it to family and friends."

Letter - Mr & Mrs R Pride

Send your own letter

If you would like to send your own letter you can address it to:

HSL, Units 1-3a Grange Road Industrial Estate, Grange Road, Batley, West Yorkshire, WF17 6LN

Customer Testimonials

We think the quality of our furniture and customer service is second to none, but don't just take our word for it. Here's what a few of our recent customers had to say.

See Customer Testimonials

Free home consultation service

Bringing HSL to you with all the benefits of our in-store service in the comfort of your own home.

Request home consultation

Free fabric swatch card & catalogue

Each catalogue comes with 80 free fabric and leather swatches from our most popular ranges, so you can buy with complete confidence.

Request a catalogue