We think the quality of our furniture and customer service is second to none, but don’t just take our word for it. Here’s what a few of our recent customers had to say.
"Really pleased with the help and advice received from Tracey at the Burnley store ,and with the quality and price of the chair and sofa chosen.Also for a lovely cuppa! Excellent and fast delivery and very grateful and profuse thanks to the superb pleasant delivery men who had to take off the door to ensure the furniture was able to get inside the flat. They did this very efficiently and well. Would not hesitate to recommend HSL ten out of ten from the experience we have had. Thank you very much to everyone concerned."
Mrs M Toole
"My husband purchased a riser recliner chair from HSL Knightswood Glasgow in December he is very pleased with it and it has helped him immensely. We were advised by Rosa she was very kind and knowledgeable and was a great help to him when he was choosing the chair. She is great at her job.The delivery men had driven all the way from Morecambe they were also great and could do enough to help. We would not hesitate recommend your company to anyone. Thank you to everyone."
"I bought a manual recliner chair and 2 seater sofa from the Dewsbury store. On my first visit to the store I was given a lovely warm welcome and given tea and biscuits. No one pressured or rushed me and I was given all the time I needed. By the time I left I felt I had made some new friends. A few days later I returned with my daughter to place my order. We were greeted as friends and again offered refreshments. My order was delivered last week but they couldn't get the sofa through the door. Undeterred they returned later that afternoon with extra help and after removing 2 doors the sofa was put in place then the doors were re-hung. All of this was done with good humour and patience. HSL, you are to be congratulated on the quality of your staff. Never before have I dealt with a company who have treated its customers so well. I will certainly recommend you to anyone who is looking for furniture."
"Two of your consultants, Robert and Dave, visited my mother yesterday for a home consultation. We spent 2 hours trying out chairs and discussing her needs. During this period they demonstrated the utmost courtesy and patience. They were happy to give her a quote and did not try any hard sale either! What a brilliant service."
"The service I have received from your customer service department has been second to none, both Karen and Mohammed have been so considerate and understanding. I would like to say both my husband and myself can now relax and enjoy our new furniture all due to Karen helping us. She is a credit to your company."
"Many thanks for your prompt and efficient service regarding our leather swivel chair. Your technician Ben has just left after replacing the chair back due to the leather peeling. He was very pleasant and quickly replaced the part. My problem was dealt with immediately and I am extremely happy!"
Mrs Sheilah Ward
"I would like to give you gold stars for my recent transaction. The staff, Mark & Marie in your Ipswich branch, helpful, kind, could have stayed all day. Quoted up to a month for delivery, 10 days later it is here. The delivery men, great, friendly & kind to an old woman. The chair is wonderful, can't wait for a comfy evening in, but wanted to thank you first. Great, would recommend you to anyone. From 84 year old bones, many thanks."
Mrs S M Bridges
"Just bought a couple of armchairs and slipper box from your Stockton store. We received unbelievable service and advice from your specialist, Amanda, she is a credit to your company and deserves praise. It was a very pleasurable experience. Thank you."
"I visited the Lichfield store to look at the best options for me. I spent a couple of hours in store, and was made to feel really welcome by all of the staff. They offered us tea & coffee, mince pies, and said we were welcome to try as many of the different chairs as we liked. Kim was the member of staff who assisted in choosing the chair I ordered - the Buckingham petite leg chair in McKenzie Aubergine, and I can't speak highly enough of her. She was incredibly friendly and polite, genuinely helpful and I felt that she really wanted to help me find the right chair and the right finishing touches for me. Absolutely no pressure from her. I explained some personal circumstances to her that meant I required the chair as soon as possible, but that it wasn't a problem if I had to wait until new year for delivery. Kim told me that she would make a note on the order that I needed the chair asap, and sure enough it was delivered to me within a couple of weeks. The delivery was made by two men from Porters and they brought the chair into the house, unwrapped it and situated it for me. Very friendly and polite guys who also couldn't do enough for me. All around amazing 5* service from HSL from start to finish. Highly recommend them to anyone looking for great products and service to match."
"Thank you Karen for the service and good advice and patience you took looking after my father choice of the right reclining chair. The quality and price and choice of the chair size was fantastic. Happy New Year, we will be back."
It makes our work all the more meaningful when we hear how our efforts have positively impacted someone's life. If you would like to let us know about your experience with HSL click below.Send a review
We receive many letters from our lovely customers and especially in the digital age we think this should be celebrated. Click here to see a whole page dedicated to these letters.See Customer Letters
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