Designed for every generation with comfort in mind

What our customers say about us

• “Thank you Karen for the service and good advice and patience you took looking after my father choice of the right reclining chair. The quality and price and choice of the chair size was fantastic. Happy New Year, we will be back.”

  Mr Cunnington

• “We would not hesitate recommend your company to anyone. Thank you to everyone. ”

  Carol Hamilton

• “The staff in the shop were friendly and extremely helpful and did their bit to accommodate our needs. We felt really comfortable explaining our needs etc. to them. They explained everything in detail and we were happy to make the purchases.”

  Mrs. V Wilton

• “It was a pleasure to shop at HSL Bathgate largely due to Anne who made us feel so welcome and had endless patience in helping us to decide on the most suitable chair and the upholstery. The chair was delivered sooner than expected and is in constant use and as I am flat bound it is important that I have two comfortable chairs that helps me to relax. The tea and biscuits were also very welcome. Thank you.”

  Mr. Hamilton

• “All around amazing 5* service from HSL from start to finish. Highly recommend them to anyone looking for great products and service to match. ”

  Gill Ellis

• “I thought that the assistant was excellent and I will not hesitate to recommend your store to any of my friends.”

  Mrs. J Dann

• “My husband and I visited your store and bought two chairs (£2500). I was served by Garth, a very very pleasant young man. He made our visit very comfortable, we had coffee and good conversation. We wanted for nothing, he explained everything very clearly, I was very impressed, I am sure that he will make a manager!”

  Mrs. J Bushell

• “The chair is the best thing I have ever bought, worth every penny.”

  Mrs. B Sayers

• “We ordered two beds. The attention that we received was friendly, polite, well informed and useful. The mug of coffee was most welcome. If we ever need any further products HSL will be the first on our list. Many thanks.”

  Mrs. Hopkins

• “Very good assistant introduced us to all shapes and sizes of chairs - which really fitted our bodies with comfort and we liked the real wooden knobs on them.”

  Mr. & Mrs. B Lee

• “We purchased a three seater sofa and two recliners. The staff were very helpful, nothing was too much trouble. They were very cheerful and showed us the full range of suites and explained all features.”

  Mrs. Carter

• “Really delighted with the service from this shop. We were dealt with by Helen who certainly knew all about the products. She helped us to consider and compare etc. then choose the chairs. We received them in 2 weeks and 3 days. Well done, chairs much admired.”

  Miss Monica M Jackson

• “The chair is wonderful, can't wait for a comfy evening in, but wanted to thank you first. Great, would recommend you to anyone. ”

  Mrs S M Bridges

• “My elderley mother was treated with great respect and kindness by Garth. He explained everything about the chair and bed to us and was a credit to the company. She purchased both a bed and chair and we are delighted with the service that received.”

  J Patterson

• “Did order a leather riser recliner chair. The staff were really good, neither pushy or slow to assist. Couldn't have been more helpful and went to great pains to ensure I had every piece of information required.”

  Brenda Lees

• “Very pleased with the friendly service. The layout of the shop is very impressive. We bought a chair - Swivel Ayr.”

  Mrs. G Wilson

• “The service I have received from your customer service department has been second to none. ”

  Wendy Pentling

• “We were very pleased with the service that we received - the specialist went through all of the different things with us because we bought a Linton suite with dual control, which my husband found very good as he suffers from disc trouble and arthritis.”

  Mr. & Mrs. Smith

• “Both the ladies at your store were very helpful and spent a lot of time explaining items to us and showing us how things worked. As a result, we were able to make sure that what we purchased  was just what we wanted.”

  Mrs. Brenda Burrett

• “We are completely satisfied with our 3-seater sofa, armchair and recliner.”

  Mr. Higson

• “My husband who is recently out of hospital was shown a comfortable seat. I must commend your assistant, having been in the trade all of my working life I know good service when I see it. The suite we ordered came quick enough. Well done Kim.”

  Mrs. Olivean

• “Very good service. We were allowed to inspect chairs at our leisure. No pushy sales people. We liked being left alone to talk about various chairs. We did buy an electric chair and in all a very good, pleasant shopping experience.”

  P Dunne

• “My husband and I are both disabled. When we finally decided on the chairs we wanted, she made us a nice cup of tea and left us with the materials to choose from. No pressure at all, it was like home from home.”

  Mrs. McLean

• “The assistant couldn't have been more helpful. I didn't feel pressured into anything, and felt very relaxed, ”

  Julie Wilson

• “Would not hesitate to recommend HSL ten out of ten from the experience we have had. ”

  Mrs M Toole

• “My adjustable bed from HSL is a godsend. I’ve now purchased a riser recliner too!”

  Mrs. Rogers

• “Two of your consultants, Robert and Dave, visited my mother yesterday for a home consultation. We spent 2 hours trying out chairs and discussing her needs. During this period they demonstrated the utmost courtesy and patience. They were happy to give her a quote and did not try any hard sale either! What a brilliant service.”

  Isabel Singh

• “Friendly, precise and pointed out all of the details of furniture functions of the chairs that we were interested in. Didn't rush us but provided us with cups of tea. We left with all of the information we needed and returned a few days later and purchased 2 chairs. They were delivered as promised and we are very pleased with them, thank you.”

  Mrs. Cranmer

• “You are very lucky to have such nice, helpful, patient and understanding staff on your customer service line! A big thank you!”

  Sheila Lowe

• “I think your staff are very helpful, they greet all of their customers and made us all feel welcome and bent over backwards to make us feel at ease and made sure that we chose the right chairs.”

  Mr. & Mrs. Stallard

• “I went to your store with my sister who wanted a drop arm sofa and the staff were absolutely delightful. We were offered tea and the staff that dealt with us couldn't have been nicer. It was such a pleasure to be looked after by such nice people and we were there for over an hour - they couldn't do enough.”

  Mrs. N Ellis

• “Very satisfied with the delivery service. The delivery staff were helpful and pleasant and my chair was delivered on time. No packing to dispose of, that was all taken care of.”

  Lynda Sheridan

• “Many thanks for your prompt and efficient service regarding our leather swivel chair. Your technician Ben has just left after replacing the chair back due to the leather peeling. He was very pleasant and quickly replaced the part. My problem was dealt with immediately and I am extremely happy!”

  Mrs Sheilah Ward

• “Perfect service as we have had in the past. Even though my father was in a wheelchair with practically no mobility, the help and patience was marvelous All your assistants are great.”

  Mrs. J Penfold & Mr. C Clarke

• “Very precise and helped us to decide what chair was right for me. I am delighted with it. Its very comfortable and easy to get out of. Thank you for all of your help.”

  Jean Woodall

• “On each of our two visits we were dealt with with courtesy and efficiency. We were put undo no pressure at all to make a purchase. We were able to take our time and make our own decisions. The advice we were given was both informative and helpful. It was a lovely cup of tea also!!”

  Mrs. P Husted

• “When I purchased my riser recliner the service was tremendous and the staff all superb.”

  Mrs. W

• “Just bought a couple of armchairs and slipper box from your Stockton store. We received unbelievable service and advice from your specialist, Amanda, she is a credit to your company and deserves praise. It was a very pleasurable experience. Thank you.”

  John Holley

• “My husband was very impressed with the quality and workmanship of the Linton chair.”

  Mrs. Hudson

• “Staff very nice, friendly and helpful in all ways. A very nice store to visit - explained how chairs worked and I came away with a lovely chair and sofa. Thank you.”

  M Williams

• “I was surprised how friendly the staff were and the atmosphere was the same.They showed us quite a few suites, nothing was too much trouble. I am delighted with the suite I chose. So comfortable and it looks great.”

  Mrs. B Acker

• “The delivery team were first class. Certainly earned a gold star. Carry on the good work. Thank you both.”

  Mrs. Sims

• “I was greeted at my car with an umbrella and shown into store and given a cup of tea. Not pressurised at all. Excellent service.”

  Jo Stainsby

• “Never before have I dealt with a company who have treated its customers so well. I will certainly recommend you to anyone who is looking for furniture. ”

  Linda Thompson

• “The service that we received was outstanding. The sales assistant was very knowledgeable and helped to explain how the chairs are fitted to the customer. Nothing was too much trouble and she helped us to choose the right items with ease. The provision of a cup of tea was very welcome and made the whole selling experience much more friendly. The other assistant was very helpful with matching fabrics and we got just what we required. Well done,”

  J V Weller

• “My swivel chair and stool are extremely comfortable… my ankles are no longer swollen!”

  Mrs. P

• “We are very pleased indeed with the service received. Well informed staff, pleasant, smiling and no harassment; they could not have been more helpful.Text -”

  Mrs. C Bingham

• “I bought two chairs whilst visiting HSL. Very polite and listened to our needs and immediately showed us what we wanted. I would certainly recommend HSL to my friends and relatives.”

  Beryl Pinkett

• “Your products have demonstrated the importance of well-designed, back-friendly furniture.”

  Mr. Russell

• “I will certainly be recommending HSL to other people. It is nice in this day and age to receive pleasant and courteous service. Thanks again - satisfied customer.”

  L Denton

• “The service that we received was exceptional from the moment that we stepped into the shop and the moment that we left.  I would not hesitate to use your services again and would recommend you to family and friends.”

  Mr. Graham Neal

• “We were very pleased with the speed of delivery, and the delivery men were very polite and helpful.”

  Mr. and Mrs. Swanborough

• “The delivery personnel were prompt and efficient. Their manner was personable and obliging.”

  Mrs. Lynch

• “I’m enjoying my chair, and have had everything explained very clearly by your delivery man.”

  Mrs. Gibbons

• “Very satisfactory, very welcoming, nice cuppa and biscuit. Could not fault the manner and obligingly helpful staff. Thank you, will recommend you to family and friends.”

  M A Taylor

• “Excellent service, no pressure to buy. All of my questions were answered to my satisfaction. Quality of goods were of a very high standard. Having shopped around we decided to buy and look forward to receiving our suite. Thank you so very much.”

  Mrs. S Scott

• “Excellent customer service. The staff were very helpful and nothing was too much trouble.”

  Mrs. A Richardson

• “Visited this store and bought a drop arm sofa. Excellent service. Assistants very friendly and polite and gave me plenty of time to view all models before deciding.”

  B M Ruth