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Assured of a Warm Welcome

At HSL we believe that everyone has the right to feel comfortable, and you will experience this every time you interact with us. All of our Comfort Stores have free parking right outside, wheelchair access and toilet facilities.

If you’d rather we come to you, our Home Visit Comfort Specialists are from professional caring backgrounds, they are DBS (Police) checked and will usually visit you in pairs – typically a male and female team.

When you meet our caring Comfort Specialists, you start with a warm welcome at the door, and the offer of a cup of tea and a biscuit. We love to chat – either about your comfort needs or just your life – you’re in control.

When you’re ready, we’d love to share our advice on the right chair, sofa or bed that meets your needs. We’re able to do this by using our Occupational Therapist training and HSL’s unique 7-Point Seating Assessment™ .

You’ll never be under any pressure to buy, our Comfort Specialists do not work on commission but are committed to making your life as comfortable as possible.In fact, from time-to-time, we might not have the best product for your needs, and when this is the case we’ll tell you.

You will see this caring, trustworthy culture every time you call us or we visit you: from our customer care team, who are just a phone call away, to our aftersales technicians.

This continues behind the scenes – from the craftsmen in our factory, to our head office team, all of our HSL colleagues are recruited and trained based on our family values, and are fully focussed on bringing comfort to your life.