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We hope that you are delighted with the purchase you’ve made and the service you have received from us and that you will never have cause to complain. If there is anything, however small that you are not happy with, we’d like to hear about it so that we can put this right for you.

If you are unhappy with any aspect of your product or service, please call our dedicated customer care team on 01924 486902. We will endeavour to sort out your complaint while you are on the phone and our advisor will agree a course of action with you to ensure a prompt resolution.

Alternatively you can email our Customer Care Department on All emails will be responded to within 48 hours.

If you wish to send your complaint in writing, please send this to:

Customer Service Department

Comfort House
Units 1-3 Grange Road Industrial Estate
Grange Road
West Yorkshire
WF17 6LN

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