FAQs

Our Comfort Specialists are always happy to answer your questions

Find the answers to your most frequently asked questions.

Can you confirm my order?

Yes, we will send a receipt by return of post.

What will I have to do when the delivery men arrive?

With our free delivery service, our specialist delivery team will unpack your item, set it up in the room you choose and give you any operating instructions needed. Some smaller items are delivered by standard express carrier to your door only.

With our 7-14 day service, full payment is due when you order and you will be notified of the delivery date. We will install your item in your chosen room and dispose of the packaging. Read more about our delivery service.

With both our 48-hour and 7-day chair delivery service, your item will be delivered to your door by one person. You will need to lift the item in and dispose of any packaging. We strongly advise you to seek assistance from friends or neighbours if you require.

Can I order at a VAT-FREE price?

VAT-FREE prices apply only to electrically operated chairs and beds. You must be chronically sick or disabled and complete and sign the Eligibility Declaration on the back of your order form to qualify. If the form is not completed, we have to charge you VAT at the prevailing rate until we receive your signed form. More about zero-rated VAT eligibility.

Can I see and try HSL furniture before I buy?

Of course. Pop into any HSL Comfort Store near you to try out all our furniture. Our specialist staff are always on hand to offer advice and assistance. Find a store near you.

How do I find my nearest HSL comfort store?

Simply enter your postcode in the box at the top of this page and we’ll give you details of your nearest store, including opening hours, a map and directions.

What our customers say about us

  • My elderley mother was treated with great respect and kindness by Garth. He explained everything about the chair and bed to us and was a credit to the company. She purchased both a bed and chair and we are delighted with the service that received.

    J Patterson

  • Excellent service, no pressure to buy. All of my questions were answered to my satisfaction. Quality of goods were of a very high standard. Having shopped around we decided to buy and look forward to receiving our suite. Thank you so very much.

    Mrs. S Scott

  • My adjustable bed from HSL is a godsend. I’ve now purchased a riser recliner too!

    Mrs. Rogers

  • Very good assistant introduced us to all shapes and sizes of chairs - which really fitted our bodies with comfort and we liked the real wooden knobs on them.

    Mr. & Mrs. B Lee

  • The chair is the best thing I have ever bought, worth every penny.

    Mrs. B Sayers

  • The delivery team were first class. Certainly earned a gold star. Carry on the good work. Thank you both.

    Mrs. Sims

  • We were very pleased with the speed of delivery, and the delivery men were very polite and helpful.

    Mr. and Mrs. Swanborough

  • Excellent customer service. The staff were very helpful and nothing was too much trouble.

    Mrs. A Richardson

Read more customer testimonials