Delivery from as early as 6-8 weeks* (*exclusions apply)

FAQs

Covid Safety

Are all of your stores open?

At HSL we know our furniture can make a huge difference to your wellbeing and comfort. We have been working hard to put measures in place to ensure the safety of everyone during a visit to one of our HSL Stores.

We’re open!

You can now pop into one of our stores at your leisure or book an in-store appointment.

Opening hours are

Monday to Saturday: 9am-5pm.

 Sunday: 10am-4pm*.

* Please note our Belfast store is open 12pm-6pm on a Sunday.

Alternatively check your local store page for further details in relation to appointments and opening hours.

We guarantee that when you visit one of our stores, it will be entirely contact-free and our Comfort Specialists will wear appropriate personal protective equipment (PPE) if requested, we will also sanitise all the furniture between customer visits.

Alternatively, to book your store appointment please call our friendly team on 01924 507050


What precautions are in place in-store to keep me safe?

To reassure you that you are in safe hands, we will always:

  • Wash and sanitise our hands regularly (hourly and between customers).
  • Wear the appropriate personal protection (PPE) in-store. Following government guidance, masks are no longer mandatory but our store colleagues will continue to wear masks to ensure everyone feels as safe as possible.
  • Maintain a 2-metre distance from you and anyone visiting with you; as advised by the Government.
  • Ensure there is no physical contact between you and ourselves.
  • Perform a Contact-free 7-Point Seating Assessment™ to find the right size and solution for you.
  • We will sanitise our store and products regularly to ensure the same high standard of cleanliness for all of our customers. You will also have full access to our mobile sanitisation station for anything you require.
  • We have a 100% wellness measure in place, ensuring that if any of our colleagues experience any symptoms, they will self-isolate in-line with Government advice.

Do I need to wear a face covering when visiting an HSL store?

Following government guidance, face coverings are no longer a mandatory requirement when visiting our stores.


What if I don’t want a store appointment?

You can just pop into our stores at your leisure:

Monday to Saturday: 9am-5pm.

 Sunday: 10am-4pm*.

* Please note our Belfast store is open 12pm-6pm on a Sunday.

However, if you would prefer to shop from the comfort of your own home, then why not try our Contact-free Home Visit service where we will bring a selection of furniture for you to try?

We have taken a number of steps to ensure it is entirely safe and secure. These steps include input and verification from Occupational Therapist, Julie Jennings Dip COT, HCPC as well as an independent Health and Safety consultant.

You can book your Free Contact-free Home Visit by calling our team on 01924 486900 or emailing home@hslchairs.com


Can I book a safe and Contact-free Home Visit?

Yes, all of our home visits are entirely contact-free. For your absolute peace of mind, we have put in place a number of steps to allow us to safely carry out a Contact-free Home Visit.  These steps have been approved by our independent Occupational Therapist, Julie Jennings Dip COT, HCPC and an independent Health and Safety consultant.

You can book your free Contactless Home Visit by calling our team on 01924 486 900 or emailing home@hslchairs.com.


What precautions are in place to keep me safe during a Contact-free Home Visit?

As reassurance that you are in safe hands during a Contact-free Home Visit, we will always:

  • Sanitise our hands and our furniture before entering your home.
  • Wear the appropriate personal protection (PPE) when we visit you. Following government guidance, masks are no longer mandatory but our Home Visit colleagues will continue to wear masks to ensure everyone feels as safe as possible.
  • Maintain a 2 metre distance from you and anyone in your household; as advised by the government (where possible).
  • Ensure there is no physical contact between you and ourselves.
  • Perform a Contact-free 7-Point Seating Assessment™ to find the right size and solution for you.
  • Adjust how we do things to suit you; please just let us know if there is anything additional we can do to make you feel comfortable with the service we are providing.
  • When we leave, we will sanitise all our products to ensure the same high standard of cleanliness before entering the next customer’s home.
  • We have a 100% wellness measure in place, ensuring that if any of our colleagues experience any symptoms, they self-isolate in-line with Government advice.

You can rest assured knowing that all of our safety measures have been approved by an independent Occupational Therapist and an accredited Health & Safety consultant.


Are your deliveries safe?

To ensure a Contact-free Delivery, when delivering your items, our team will wear personal protective equipment (PPE), including visors, masks and gloves if requested. Shoe protectors will always be worn when entering your home.

As reassurance that you are in safe hands your delivery team will always:

  • Sanitise their hands before entering your home.
  • When delivering your items, our team will wear personal protective equipment (PPE). Following government guidance, masks are no longer mandatory but our colleagues will continue to wear masks to ensure everyone feels as safe as possible. Our delivery team will always wear shoe protectors when entering your home.
  • Maintain a 2 metre distance from you and anyone in your household; as advised by the Government (where possible).
  • Ensure there is no physical contact between you and them.

We have a 100% wellness measure in place, ensuring that if any of our colleagues experience any Covid-19 symptoms, they self-isolate in-line with Government advice.


I have a question about my HSL furniture; can I contact your Customer Care Advisors?

Our Customer Care team are ready and waiting to take your call.

They are available Monday to Saturday 9am to 5pm, and Sunday 10am – 4pm. The number is 01924 507050.


Are you making deliveries?

Yes, we are continuing to make Covid-safe deliveries throughout the UK, and you can rest assured that all of our deliveries are entirely contact-free and to the room of your choice.


General

Where is my furniture made?

All HSL furniture is handcrafted in the UK, with the exception of our swivel chairs which are made outside of the UK.


 Can you confirm my order?

Yes, we will send a receipt by return of post.


What will I have to do when the delivery team arrive?

To ensure a Contact-free Delivery, when delivering your items, our team will wear personal protective equipment (PPE), including visors, masks and gloves if requested. Shoe protectors will always be worn when entering your home.

As reassurance that you are in safe hands your delivery team will always:

  • Sanitise their hands before entering your home.
  • Wear the appropriate personal protection if requested.
  • Maintain a 2 metre distance from you and anyone in your household; as advised by the Government (where possible).
  • Ensure there is no physical contact between you and them.

We have a 100% wellness measure in place, ensuring that if any of our colleagues experience any Covid-19 symptoms, they self-isolate in-line with Government advice.


Can I order at a VAT-FREE price?

VAT-FREE prices apply only to Riser Recliners and Adjustable Beds. You must be chronically sick or disabled and complete and sign the Eligibility Declaration on the back of your order form to qualify. If the form is not completed, we have to charge you VAT at the prevailing rate until we receive your signed form.

Download our VAT Free PDF


Can I see and try HSL furniture before I buy?

Of course. Visit any HSL Comfort Store near you to try out all our furniture. Our Comfort Specialists are always on hand to offer advice and assistance. Find a store near you.


Am I committing to anything by having a home visit?

Our free home visit service is a way for us to come out and help customers that may otherwise find it difficult to get into one of our stores. There’s absolutely no obligation to buy. Our aim is to find the right product for you and give you all the necessary information to make an informed choice. We will ask you some questions before the visit so we know which models would be relevant to you and we’ll bring them out with us for you to try in the comfort of your own home. We don’t pay commission, there’s no pressure selling and all of our prices are printed in our catalogue.


What will happen to my old furniture?

When we deliver your new HSL furniture, we can take away your old pieces (on a like-for-like basis) and wherever possible, recycle them. We can arrange hassle free and eco-friendly service from just £60. A small price to pay for your peace of mind and convenience.


What does my warranty cover?

Selected chairs & sofas have a 25 year frame guarantee, with 5 years on all motors and mechanisms.  All our other chairs and sofas have a 5 year frame guarantee with 5 years on all motors and mechanisms.  Our adjustable beds have a 5 year guarantee on the motors & mechanisms, with up to a 7 year guarantee on the bed base.  And finally, our Stressless chairs & sofas have a 10 year guarantee. Please ask in-store or during your home visit for more details.


What payment methods do you accept?

We accept a range of payment methods including cash (in-store only), cheque and credit or debit card (Visa, MasterCard, American Express, Switch/Maestro). Payments can also be made by bank transfer, details will be provided on request. Our home consultation team are discouraged from taking cash payments.

Full payment is required at point of purchase for all express delivery items and bespoke furniture ranges. For all other products, a deposit of 30% or £100 (whichever is greater) is required at the time of purchase with the remaining balance payable prior to delivery.


Can I try before I buy?

Of course, in fact we would highly recommend it. You can sit in any of our chairs whilst you have a cup of tea and chat to an occupational therapy trained Comfort Specialist about anything you’re unsure about. They’re not commission based so there’s absolutely no pressure to buy, they will simply take time to talk to you about your daily routine and complete a 7-Point Seating Assessment before recommending a chair, sofa or bed that’s right for you.


What is your returns policy?

Because our chairs are handmade to order, in the unlikely event that you do need to cancel we ask that you do so within 48 hours of placing your order. Cancellations after this time will incur a charge. Whilst we try to maintain the highest standard, if you do receive an item that is faulty or damaged you are entitled to a full refund or replacement up to 30 days from the date of receipt.

If you place an order with HSL by post, telephone or Home Consultation, should you wish to cancel your order you have the right to do so without giving reason. This cancellation period will expire 14 days after your receipt of the goods, so you must inform us within this period if you wish to cancel.


How do I find my nearest HSL comfort store?

Simply visit our Store Finder page, enter your postcode and we’ll tell you where to find your nearest HSL store. Alternatively you can book a free, no obligation home visit.


Is my new chair/sofa going to fit in my room?

All the dimensions for our furniture can be viewed on the individual product page; or in our catalogue. We recommend that you measure the space in the room where the item is going to be placed before ordering. Our friendly delivery team will bring in your new chair/sofa, place it where you would like it and take away all the packaging. We can also take away your old chair or sofa for a small charge.


How do I make sure my new chair matches my current furniture?

To ensure that our customers choose the perfect product that fits seamlessly into their homes, we recommend bringing along any soft furnishings that might help you match up styles. People often bring in cushions, fabrics, throws or anything that could help make sure it’s the right colour or pattern for them. So feel free to bring along an accessory or two.


How much is delivery?

Delivery is free on all our products and includes an installation service for electrically adjustable chairs and beds.


How do I make a complaint?

We hope that you are delighted with the purchase you’ve made and the service you have received from us and that you will never have cause to complain. If there is anything, however small that you are not happy with, we’d like to hear about it so that we can put this right for you.

Telephone:

01924 507050

Email: customerservice@hslchairs.com

By Post:
Customer Service Department
HSL
Comfort House
Units 1-3 Grange Road Industrial Estate
Grange Road
Batley
West Yorkshire
WF17 6LN


Chairs

How does a riser recliner benefit me?

Electrically operated riser recliners offer many benefits. They are particularly helpful if you suffer from any ailments that affect your mobility and are beneficial if you have circulation problems. The correct support is important too, so our designs feature lumbar supports in the backrest, while the top quality fabrics and padding make sure you sit or relax in style and comfort. We make two different types of electrically operated recliner to suit all budgets and mobility Whether you choose a single or dual motor action, the mechanism operates quietly and efficiently to help you to your feet with ease.


I need a new chair but I don’t need one that rises yet

We often have customers who buy a static fixed chair and later down the line need to upgrade to a chair that helps them rise to their feet. It might be worth considering ‘future proofing’. Even if you don’t need a chair that helps you to your feet now, you don’t have to use that feature on the chair until its necessary. It’s an added bonus to a reclining chair that one day you might like to use.


My new chair doesn’t feel the same as the one I tried in store?

The chairs in our stores have been tested by many customers. As yours is brand new and has not been sat on, it will feel slightly different. Over time, it will naturally adjust.


How quickly will the chair rise me to my feet?

Our Riser Recliner chairs are perfectly safe to use. They gently rise up, at a slow and steady pace, to ease you to a standing position.


Will I be shown how to use my new chair?

Whether you come to store or arrange a home visit, you can try out all our chairs and beds and our trained comfort specialists will show you all the product features. When your items are delivered, our friendly delivery team will fully install them, taking time to ensure you understand how to use them before they leave.


How do I make sure my new chair matches my current furniture?

To ensure that our customers choose the perfect product that fits seamlessly into their homes, we recommend bringing along any soft furnishings that might help you match up styles. People often bring in cushions, fabrics, throws or anything that could help make sure it’s the right colour or pattern for them. So feel free to bring along an accessory or two.


Are the chairs safe?

Yes, they absolutely are! Our Riser Recliners and Recliners will very gently and slowly rise you to your feet or ease you back to a lying down position. Come into one of our stores to try them out, or we can bring the chairs to you if you’re struggling to get out and about.


Sofas

What will happen to my old sofa?

When we deliver your new HSL furniture, we can take away your old pieces (on a like-for-like basis) and wherever possible, recycle them. We can arrange a hassle free and eco-friendly service from just £60. It’s a small price to pay for your peace of mind.


Can I see my sofa in a different colour?

Our stores have a wide range of products for you to view. Whilst we may not have the sofa in your exact fabric or leather choices, it may be possible to view another chair or sofa in various coverings, and we can also provide you with our full range of fabric and leather swatches, there are hundreds to choose from.


What sofa protection do you offer?

We appreciate that you want to keep your sofa in the best possible condition, but accidents can happen. That’s why we offer a five-year Guardsman protection plan. A Guardsman plan can protect you against any accidental staining or damage giving you complete piece of mind.


Adjustable Beds

Do I need to turn my mattress?

None of our mattresses need turning. However, we do recommend that you rotate your mattress twice a year. To make it easier to remember when to rotate your mattress we suggest doing it when the clocks change.


What will happen to my old bed?

If you buy a new HSL bed and mattress, we will take away your old bed and mattress free of charge when we deliver your new bed.


Is my bed going to fit?

All the dimensions for our beds can be viewed in our catalogue or you can request these in store or by phone. We recommend that you measure the space in the room where the bed is going to be placed before ordering. Our friendly delivery team will fully install your bed on the day of delivery.


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