FAQs

Our Comfort Specialists are always happy to answer your questions

Find the answers to your most frequently asked questions.

Can you confirm my order?

Yes, we will send a receipt by return of post.

What will I have to do when the delivery men arrive?

With our free delivery service, our specialist delivery team will unpack your item, set it up in the room you choose and give you any operating instructions needed. Some smaller items are delivered by standard express carrier to your door only.

With our 7-14 day service, full payment is due when you order and you will be notified of the delivery date. We will install your item in your chosen room and dispose of the packaging. Read more about our delivery service.

With both our 48-hour and 7-day chair delivery service, your item will be delivered to your door by one person. You will need to lift the item in and dispose of any packaging. We strongly advise you to seek assistance from friends or neighbours if you require.

Can I order at a VAT-FREE price?

VAT-FREE prices apply only to electrically operated chairs and beds. You must be chronically sick or disabled and complete and sign the Eligibility Declaration on the back of your order form to qualify. If the form is not completed, we have to charge you VAT at the prevailing rate until we receive your signed form. More about zero-rated VAT eligibility.

Can I see and try HSL furniture before I buy?

Of course. Pop into any HSL Comfort Store near you to try out all our furniture. Our specialist staff are always on hand to offer advice and assistance. Find a store near you.

How do I find my nearest HSL comfort store?

Simply enter your postcode in the box at the top of this page and we’ll give you details of your nearest store, including opening hours, a map and directions.

What our customers say about us

  • I was greeted at my car with an umbrella and shown into store and given a cup of tea. Not pressurised at all. Excellent service.

    Jo Stainsby

  • I will certainly be recommending HSL to other people. It is nice in this day and age to receive pleasant and courteous service. Thanks again - satisfied customer.

    L Denton

  • Just bought a couple of armchairs and slipper box from your Stockton store. We received unbelievable service and advice from your specialist, Amanda, she is a credit to your company and deserves praise. It was a very pleasurable experience. Thank you.

    John Holley

  • My husband was very impressed with the quality and workmanship of the Linton chair.

    Mrs. Hudson

  • Staff very nice, friendly and helpful in all ways. A very nice store to visit - explained how chairs worked and I came away with a lovely chair and sofa. Thank you.

    M Williams

  • Really delighted with the service from this shop. We were dealt with by Helen who certainly knew all about the products. She helped us to consider and compare etc. then choose the chairs. We received them in 2 weeks and 3 days. Well done, chairs much admired.

    Miss Monica M Jackson

  • The assistant couldn't have been more helpful. I didn't feel pressured into anything, and felt very relaxed,

    Julie Wilson

  • Two of your consultants, Robert and Dave, visited my mother yesterday for a home consultation. We spent 2 hours trying out chairs and discussing her needs. During this period they demonstrated the utmost courtesy and patience. They were happy to give her a quote and did not try any hard sale either! What a brilliant service.

    Isabel Singh

Read more customer testimonials