FAQs

Our Comfort Specialists are always happy to answer your questions

Find the answers to your most frequently asked questions.

Can you confirm my order?

Yes, we will send a receipt by return of post.

What will I have to do when the delivery men arrive?

With our free delivery service, our specialist delivery team will unpack your item, set it up in the room you choose and give you any operating instructions needed. Some smaller items are delivered by standard express carrier to your door only.

With our 7-14 day service, full payment is due when you order and you will be notified of the delivery date. We will install your item in your chosen room and dispose of the packaging. Read more about our delivery service.

With both our 48-hour and 7-day chair delivery service, your item will be delivered to your door by one person. You will need to lift the item in and dispose of any packaging. We strongly advise you to seek assistance from friends or neighbours if you require.

Can I order at a VAT-FREE price?

VAT-FREE prices apply only to electrically operated chairs and beds. You must be chronically sick or disabled and complete and sign the Eligibility Declaration on the back of your order form to qualify. If the form is not completed, we have to charge you VAT at the prevailing rate until we receive your signed form. More about zero-rated VAT eligibility.

Can I see and try HSL furniture before I buy?

Of course. Pop into any HSL Comfort Store near you to try out all our furniture. Our specialist staff are always on hand to offer advice and assistance. Find a store near you.

How do I find my nearest HSL comfort store?

Simply enter your postcode in the box at the top of this page and we’ll give you details of your nearest store, including opening hours, a map and directions.

What our customers say about us

  • Both the ladies at your store were very helpful and spent a lot of time explaining items to us and showing us how things worked. As a result, we were able to make sure that what we purchased  was just what we wanted.

    Mrs. Brenda Burrett

  • Your products have demonstrated the importance of well-designed, back-friendly furniture.

    Mr. Russell

  • My swivel chair and stool are extremely comfortable… my ankles are no longer swollen!

    Mrs. P

  • I went to your store with my sister who wanted a drop arm sofa and the staff were absolutely delightful. We were offered tea and the staff that dealt with us couldn't have been nicer. It was such a pleasure to be looked after by such nice people and we were there for over an hour - they couldn't do enough.

    Mrs. N Ellis

  • Very pleased with the friendly service. The layout of the shop is very impressive. We bought a chair - Swivel Ayr.

    Mrs. G Wilson

  • The service I have received from your customer service department has been second to none.

    Wendy Pentling

  • I think your staff are very helpful, they greet all of their customers and made us all feel welcome and bent over backwards to make us feel at ease and made sure that we chose the right chairs.

    Mr. & Mrs. Stallard

  • Very good service. We were allowed to inspect chairs at our leisure. No pushy sales people. We liked being left alone to talk about various chairs. We did buy an electric chair and in all a very good, pleasant shopping experience.

    P Dunne

Read more customer testimonials