FAQs

Our Comfort Specialists are always happy to answer your questions

Find the answers to your most frequently asked questions.

Can you confirm my order?

Yes, we will send a receipt by return of post.

What will I have to do when the delivery men arrive?

With our free delivery service, our specialist delivery team will unpack your item, set it up in the room you choose and give you any operating instructions needed. Some smaller items are delivered by standard express carrier to your door only.

With our 7-14 day service, full payment is due when you order and you will be notified of the delivery date. We will install your item in your chosen room and dispose of the packaging. Read more about our delivery service.

With both our 48-hour and 7-day chair delivery service, your item will be delivered to your door by one person. You will need to lift the item in and dispose of any packaging. We strongly advise you to seek assistance from friends or neighbours if you require.

Can I order at a VAT-FREE price?

VAT-FREE prices apply only to electrically operated chairs and beds. You must be chronically sick or disabled and complete and sign the Eligibility Declaration on the back of your order form to qualify. If the form is not completed, we have to charge you VAT at the prevailing rate until we receive your signed form. More about zero-rated VAT eligibility.

Can I see and try HSL furniture before I buy?

Of course. Pop into any HSL Comfort Store near you to try out all our furniture. Our specialist staff are always on hand to offer advice and assistance. Find a store near you.

How do I find my nearest HSL comfort store?

Simply enter your postcode in the box at the top of this page and we’ll give you details of your nearest store, including opening hours, a map and directions.

What our customers say about us

  • We are completely satisfied with our 3-seater sofa, armchair and recliner.

    Mr. Higson

  • Both the ladies at your store were very helpful and spent a lot of time explaining items to us and showing us how things worked. As a result, we were able to make sure that what we purchased  was just what we wanted.

    Mrs. Brenda Burrett

  • Very good assistant introduced us to all shapes and sizes of chairs - which really fitted our bodies with comfort and we liked the real wooden knobs on them.

    Mr. & Mrs. B Lee

  • When I purchased my riser recliner the service was tremendous and the staff all superb.

    Mrs. W

  • We are very pleased indeed with the service received. Well informed staff, pleasant, smiling and no harassment; they could not have been more helpful.Text -

    Mrs. C Bingham

  • Very precise and helped us to decide what chair was right for me. I am delighted with it. Its very comfortable and easy to get out of. Thank you for all of your help.

    Jean Woodall

  • Perfect service as we have had in the past. Even though my father was in a wheelchair with practically no mobility, the help and patience was marvelous All your assistants are great.

    Mrs. J Penfold & Mr. C Clarke

  • The staff in the shop were friendly and extremely helpful and did their bit to accommodate our needs. We felt really comfortable explaining our needs etc. to them. They explained everything in detail and we were happy to make the purchases.

    Mrs. V Wilton

Read more customer testimonials