FAQs

Our Comfort Specialists are always happy to answer your questions

Find the answers to your most frequently asked questions.

Can you confirm my order?

Yes, we will send a receipt by return of post.

What will I have to do when the delivery men arrive?

With our free delivery service, our specialist delivery team will unpack your item, set it up in the room you choose and give you any operating instructions needed. Some smaller items are delivered by standard express carrier to your door only.

With our 7-14 day service, full payment is due when you order and you will be notified of the delivery date. We will install your item in your chosen room and dispose of the packaging. Read more about our delivery service.

With both our 48-hour and 7-day chair delivery service, your item will be delivered to your door by one person. You will need to lift the item in and dispose of any packaging. We strongly advise you to seek assistance from friends or neighbours if you require.

Can I order at a VAT-FREE price?

VAT-FREE prices apply only to electrically operated chairs and beds. You must be chronically sick or disabled and complete and sign the Eligibility Declaration on the back of your order form to qualify. If the form is not completed, we have to charge you VAT at the prevailing rate until we receive your signed form. More about zero-rated VAT eligibility.

Can I see and try HSL furniture before I buy?

Of course. Pop into any HSL Comfort Store near you to try out all our furniture. Our specialist staff are always on hand to offer advice and assistance. Find a store near you.

How do I find my nearest HSL comfort store?

Simply enter your postcode in the box at the top of this page and we’ll give you details of your nearest store, including opening hours, a map and directions.

What our customers say about us

  • Both the ladies at your store were very helpful and spent a lot of time explaining items to us and showing us how things worked. As a result, we were able to make sure that what we purchased  was just what we wanted.

    Mrs. Brenda Burrett

  • My elderley mother was treated with great respect and kindness by Garth. He explained everything about the chair and bed to us and was a credit to the company. She purchased both a bed and chair and we are delighted with the service that received.

    J Patterson

  • Perfect service as we have had in the past. Even though my father was in a wheelchair with practically no mobility, the help and patience was marvelous All your assistants are great.

    Mrs. J Penfold & Mr. C Clarke

  • The assistant couldn't have been more helpful. I didn't feel pressured into anything, and felt very relaxed,

    Julie Wilson

  • My husband was very impressed with the quality and workmanship of the Linton chair.

    Mrs. Hudson

  • The staff in the shop were friendly and extremely helpful and did their bit to accommodate our needs. We felt really comfortable explaining our needs etc. to them. They explained everything in detail and we were happy to make the purchases.

    Mrs. V Wilton

  • We purchased a three seater sofa and two recliners. The staff were very helpful, nothing was too much trouble. They were very cheerful and showed us the full range of suites and explained all features.

    Mrs. Carter

  • My swivel chair and stool are extremely comfortable… my ankles are no longer swollen!

    Mrs. P

Read more customer testimonials