Our Contact-free Services

Visit your local Contact-free Store

Pop in store or book a store appointment to browse our full product range and get expert advice from our Comfort Specialists.

You can find your nearest store here.

Alternatively, to book your store appointment please click here.

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To reassure you that you are in safe hands, we will always:

  • Wash and sanitise our hands regularly (hourly and between customers).
  • Have appropriate personal protection (PPE) in-store. Following government guidance, masks are no longer mandatory but our store colleagues will continue to wear masks to ensure everyone feels as safe as possible.
  • Maintain a 2 metre distance from you and anyone visiting with you where possible; as advised by the government.
  • Ensure there is no physical contact between you and ourselves.
  • Perform a Contact-free 7-Point Seating Assessment™ to find the right size and solution for you.
  • Adjust how we do things to suit you; please just let us know if there is anything additional we can do to make you feel comfortable with the service we are providing.
  • We will sanitise our store and products regularly to ensure the same high standard of cleanliness for all of our customers. You will also have full access to our mobile sanitisation station for anything you require.
  • We have a 100% wellness measure in place; ensuring that if any of our colleagues experience any symptoms, they are isolating in-line with Government advice.
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Book your free Contact-free Home Visit

For your absolute peace of mind, we have put in place a number of steps to allow us to safely carry out a Contact-free Home Visit.  These steps include input and verification from Occupational Therapist, Julie Jennings Dip COT, HCPC and an independent Health and Safety advisor. The full list of safety measures are detailed below under ‘You’re in Safe Hands.’  You can book your free Contact-free Home Visit by calling our team on 01924 507050 or emailing home@hslchairs.com.

During a Contact-free Home Visit, we will always:

  • Sanitise our hands and our furniture before entering your home.
  • Wear the appropriate personal protection (PPE) when we visit you. Following government guidance, masks are no longer mandatory but our Home Visit colleagues will continue to wear masks to ensure everyone feels as safe as possible.
  • Maintain a 2 metre distance from you and anyone in your household; as advised by the government (where possible).
  • Ensure there is no physical contact between you and ourselves.
  • Perform a Contact-free 7-Point Seating Assessment™ to find the right size and solution for you.
  • Adjust how we do things to suit you; please just let us know if there is anything additional we can do to make you feel comfortable with the service we are providing.
  • When we leave, we will sanitise all our products to ensure the same high standard of cleanliness before entering the next customer’s home.
  • We have a 100% wellness measure in place; ensuring that if any of our colleagues experience any symptoms, they are isolating in-line with Government advice.

Our Customer Care team are ready and waiting to take your call if you have any questions at all. They are available Monday to Saturday 9am to 5pm, and Sunday 10am – 4pm. The number is 01924 507050.

Contact-free Deliveries

When delivering your items, our team will wear personal protective equipment (PPE). Following government guidance, masks are no longer mandatory but our colleagues will continue to wear masks to ensure everyone feels as safe as possible. Our delivery team will always wear shoe protectors when entering your home.

 

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