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Enjoy Your Contact-Free HSL Services

Visit your local Contactless Store

As an essential retailer, our Comfort Stores across the UK are open by appointment.  You can enjoy the store to yourself, with our Covid-safe, Contactless store appointments.

Exclusive Contactless appointments are available between:-

Monday to Saturday: 9am – 5pm & Sunday 10am – 4pm

Our Belfast store hours are:- Monday to Saturday: 9am – 5pm & Sunday 12pm – 6pm

To book your exclusive store appointment please call us on 01924 507050

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To reassure you that you are in safe hands, we will always:

  • Wash and sanitise our hands regularly (hourly and between customers).
  • Wear the appropriate personal protection (PPE) provided.
  • Maintain a 2 metre distance from you and anyone visiting with you; as advised by the government.
  • We will ensure that no other customers will come into your vicinity whilst you are in-store, and we will not serve other customers whilst we serve you.
  • Ensure there is no physical contact between you and ourselves.
  • Perform a Contactless 7-Point Seating Assessment™ to find the right size and solution for you.
  • Adjust how we do things to suit you; please just let us know if there is anything additional we can do to make you feel comfortable with the service we are providing.
  • We will sanitise our store and products regularly to ensure the same high standard of cleanliness for all of our customers. You will also have full access to our mobile sanitisation station for anything you require.
  • For your peace of mind, our doors will remain closed to ensure we are in full control of the cleanliness and sanitisation of our store at all times.
  • We have a 100% wellness measure in place; ensuring that if any of our colleagues experience any symptoms, they are isolating in-line with Government advice.
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Book your free Contactless Home Visit

For your absolute peace of mind, we have put in place a number of steps to allow us to safely carry out a Contactless Home Visit.  These steps include input and verification from Occupational Therapist, Julie Jennings Dip COT, HCPC and an independent Health and Safety advisor. The full list of safety measures are detailed below under ‘You’re in Safe Hands.’  You can book your free Contactless Home Visit by calling our team on 01924 507050 or emailing home@hslchairs.com.

During a Contactless Home Visit, we will always:

  • Sanitise our hands and our furniture before entering your home.
  • Wear the appropriate personal protection (PPE) provided.
  • Maintain a 2 metre distance from you and anyone in your household; as advised by the government (where possible).
  • Ensure there is no physical contact between you and ourselves.
  • Perform a Contactless 7-Point Seating Assessment™ to find the right size and solution for you.
  • Adjust how we do things to suit you; please just let us know if there is anything additional we can do to make you feel comfortable with the service we are providing.
  • When we leave, we will sanitise all our products to ensure the same high standard of cleanliness before entering the next customer’s home.
  • We have a 100% wellness measure in place; ensuring that if any of our colleagues experience any symptoms, they are isolating in-line with Government advice.

Our Customer Care team are ready and waiting to take your call if you have any questions at all. They are available Monday to Saturday 9am to 5pm, and Sunday 10am – 4pm. The number is 01924 507050.

Contactless Deliveries

When delivering your items, our team will be wearing personal protective equipment (PPE), including visors, masks, gloves and shoe protectors.

To ensure a Contactless Delivery, before delivering your new furniture we will send you a delivery guide which will outline our safety precautions, as well as provide details on how we will ensure a Contactless Delivery.

You will be asked to confirm which room you’d like the product placed in using the note cards in your delivery pack.  You will also be asked to indicate with a note card (again, provided in your pack), where in the room you would like your furniture to be positioned.

 

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