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Our Contact-free Services

Visit your local Contact-free Store

Our Comfort Stores across the UK are open for general browsing between the hours of:

Monday to Sunday: 11am-2.30pm*.

Alternatively, we’re also offering Contact-free store appointments, these are available between:-

Monday to Saturday: 9am-11am & 2.30pm-5pm

Sunday: 10am-11am & 2.30pm-4pm.

*Please note our Belfast store is open by appointment only.

To book your store appointment please click here.

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To reassure you that you are in safe hands, we will always:

  • Wash and sanitise our hands regularly (hourly and between customers).
  • Wear the appropriate personal protection (PPE) provided.
  • Maintain a 2 metre distance from you and anyone visiting with you; as advised by the government.
  • We will ensure that no other customers will come into your vicinity whilst you are in-store, and we will not serve other customers whilst we serve you.
  • Ensure there is no physical contact between you and ourselves.
  • Perform a Contact-free 7-Point Seating Assessment™ to find the right size and solution for you.
  • Adjust how we do things to suit you; please just let us know if there is anything additional we can do to make you feel comfortable with the service we are providing.
  • We will sanitise our store and products regularly to ensure the same high standard of cleanliness for all of our customers. You will also have full access to our mobile sanitisation station for anything you require.
  • For your peace of mind, our doors will remain closed to ensure we are in full control of the cleanliness and sanitisation of our store at all times.
  • We have a 100% wellness measure in place; ensuring that if any of our colleagues experience any symptoms, they are isolating in-line with Government advice.
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Book your free Contact-free Home Visit

For your absolute peace of mind, we have put in place a number of steps to allow us to safely carry out a Contact-free Home Visit.  These steps include input and verification from Occupational Therapist, Julie Jennings Dip COT, HCPC and an independent Health and Safety advisor. The full list of safety measures are detailed below under ‘You’re in Safe Hands.’  You can book your free Contact-free Home Visit by calling our team on 01924 507050 or emailing home@hslchairs.com.

During a Contact-free Home Visit, we will always:

  • Sanitise our hands and our furniture before entering your home.
  • Wear the appropriate personal protection (PPE) provided.
  • Maintain a 2 metre distance from you and anyone in your household; as advised by the government (where possible).
  • Ensure there is no physical contact between you and ourselves.
  • Perform a Contact-free 7-Point Seating Assessment™ to find the right size and solution for you.
  • Adjust how we do things to suit you; please just let us know if there is anything additional we can do to make you feel comfortable with the service we are providing.
  • When we leave, we will sanitise all our products to ensure the same high standard of cleanliness before entering the next customer’s home.
  • We have a 100% wellness measure in place; ensuring that if any of our colleagues experience any symptoms, they are isolating in-line with Government advice.

Our Customer Care team are ready and waiting to take your call if you have any questions at all. They are available Monday to Saturday 9am to 5pm, and Sunday 10am – 4pm. The number is 01924 507050.

Contact-free Deliveries

When delivering your items, our team will be wearing personal protective equipment (PPE), including visors, masks, gloves and shoe protectors.

To ensure a Contact-free Delivery, before delivering your new furniture we will send you a delivery guide which will outline our safety precautions, as well as provide details on how we will ensure a Contact-free Delivery.

You will be asked to confirm which room you’d like the product placed in using the note cards in your delivery pack.  You will also be asked to indicate with a note card (again, provided in your pack), where in the room you would like your furniture to be positioned.

 

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