Cookie policy

All you need to know about the data we collect and how we use it.

What are Cookies?

‘Cookies’ are small text files that are stored by your browser on your computer’s hard drive, mobile phone or other device you use to access websites.

Cookies can’t harm your computer. We don’t store personally identifiable information in the cookies we create, but we do use encrypted information gathered from them to help improve your experience of the site. For example, they help us to identify and resolve errors, or can determine relevant products to show you when you’re browsing other sites.

You can manage your cookie settings through your web browser settings.

Please note, we use a cookie to remember your cookie preferences so this has a couple of consequences:

If you delete all your cookies you will have to update your preferences with us again.

If you use a different device, computer profile or browser you will have to tell us your preferences again.

What Cookies does HSL use on this site?

We use the cookies listed below which we consider important for users’ experience of our site. The information they provide us with help us to manage content, site performance and to improve all visitors experience on our website.

Necessary Cookies

Source Cookie Name Cookie Purpose
HSL cookie_level This cookie remembers your cookie preferences for this website on the browser and device you used to set it.
um This cookie tells the cookie plug-in whether the user has been shown the initial cookie pop-up message.
frontend This cookie is used by our e-commerce platform to establish and continue a user session, it helps the platform to remember details like, the items in your basket.
Google
  • PREF
  • NID
These cookies are used by Google to store user preferences and information when viewing pages with Google maps on them.

Targeting Cookies

Source Cookie Name Cookie Purpose
Google
  • __utma
  • __utmb
  • __utmc
  • __utmz
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

The information also helps Google show you ads that are relevant to your interests.

Double Click
  • test_cookie
  • id
These cookies are set for re-marketing purposes, they help to ensure that third party ad networks serve ads that are relevant to you. If you opt out you will see the same number of ads as before, but they may not be as relevant when you opt out.

Further reading

Useful information about cookies can be found at: All About Cookies.

A guide to behavioural advertising and online privacy has been produced by the internet advertising industry which can be found at Your Online Choices.

Information on the ICC (UK) UK cookie guide can be found on the ICC website section.

You can find out more about cookie use by Google here.

We do have relationships with carefully-selected and monitored suppliers who may also set cookies during your visit to be used for remarketing purposes – in other words to show you different products and services based on what you appear to be interested in. If you’d like to opt out, please go to the Network Advertising Initiative website.

What our customers say about us

  • Two of your consultants, Robert and Dave, visited my mother yesterday for a home consultation. We spent 2 hours trying out chairs and discussing her needs. During this period they demonstrated the utmost courtesy and patience. They were happy to give her a quote and did not try any hard sale either! What a brilliant service.

    Isabel Singh

  • Friendly, precise and pointed out all of the details of furniture functions of the chairs that we were interested in. Didn't rush us but provided us with cups of tea. We left with all of the information we needed and returned a few days later and purchased 2 chairs. They were delivered as promised and we are very pleased with them, thank you.

    Mrs. Cranmer

  • I think your staff are very helpful, they greet all of their customers and made us all feel welcome and bent over backwards to make us feel at ease and made sure that we chose the right chairs.

    Mr. & Mrs. Stallard

  • Very good service. We were allowed to inspect chairs at our leisure. No pushy sales people. We liked being left alone to talk about various chairs. We did buy an electric chair and in all a very good, pleasant shopping experience.

    P Dunne

  • Very satisfactory, very welcoming, nice cuppa and biscuit. Could not fault the manner and obligingly helpful staff. Thank you, will recommend you to family and friends.

    M A Taylor

  • It was a pleasure to shop at HSL Bathgate largely due to Anne who made us feel so welcome and had endless patience in helping us to decide on the most suitable chair and the upholstery. The chair was delivered sooner than expected and is in constant use and as I am flat bound it is important that I have two comfortable chairs that helps me to relax. The tea and biscuits were also very welcome. Thank you.

    Mr. Hamilton

  • The delivery personnel were prompt and efficient. Their manner was personable and obliging.

    Mrs. Lynch

  • We would not hesitate recommend your company to anyone. Thank you to everyone.

    Carol Hamilton

Read more customer testimonials