Cookie policy

All you need to know about the data we collect and how we use it.

What are Cookies?

‘Cookies’ are small text files that are stored by your browser on your computer’s hard drive, mobile phone or other device you use to access websites.

Cookies can’t harm your computer. We don’t store personally identifiable information in the cookies we create, but we do use encrypted information gathered from them to help improve your experience of the site. For example, they help us to identify and resolve errors, or can determine relevant products to show you when you’re browsing other sites.

You can manage your cookie settings through your web browser settings.

Please note, we use a cookie to remember your cookie preferences so this has a couple of consequences:

If you delete all your cookies you will have to update your preferences with us again.

If you use a different device, computer profile or browser you will have to tell us your preferences again.

What Cookies does HSL use on this site?

We use the cookies listed below which we consider important for users’ experience of our site. The information they provide us with help us to manage content, site performance and to improve all visitors experience on our website.

Necessary Cookies

Source Cookie Name Cookie Purpose
HSL cookie_level This cookie remembers your cookie preferences for this website on the browser and device you used to set it.
um This cookie tells the cookie plug-in whether the user has been shown the initial cookie pop-up message.
frontend This cookie is used by our e-commerce platform to establish and continue a user session, it helps the platform to remember details like, the items in your basket.
Google
  • PREF
  • NID
These cookies are used by Google to store user preferences and information when viewing pages with Google maps on them.

Targeting Cookies

Source Cookie Name Cookie Purpose
Google
  • __utma
  • __utmb
  • __utmc
  • __utmz
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

The information also helps Google show you ads that are relevant to your interests.

Double Click
  • test_cookie
  • id
These cookies are set for re-marketing purposes, they help to ensure that third party ad networks serve ads that are relevant to you. If you opt out you will see the same number of ads as before, but they may not be as relevant when you opt out.

Further reading

Useful information about cookies can be found at: All About Cookies.

A guide to behavioural advertising and online privacy has been produced by the internet advertising industry which can be found at Your Online Choices.

Information on the ICC (UK) UK cookie guide can be found on the ICC website section.

You can find out more about cookie use by Google here.

We do have relationships with carefully-selected and monitored suppliers who may also set cookies during your visit to be used for remarketing purposes – in other words to show you different products and services based on what you appear to be interested in. If you’d like to opt out, please go to the Network Advertising Initiative website.

What our customers say about us

  • The service that we received was exceptional from the moment that we stepped into the shop and the moment that we left.  I would not hesitate to use your services again and would recommend you to family and friends.

    Mr. Graham Neal

  • Really delighted with the service from this shop. We were dealt with by Helen who certainly knew all about the products. She helped us to consider and compare etc. then choose the chairs. We received them in 2 weeks and 3 days. Well done, chairs much admired.

    Miss Monica M Jackson

  • We would not hesitate recommend your company to anyone. Thank you to everyone.

    Carol Hamilton

  • My husband and I are both disabled. When we finally decided on the chairs we wanted, she made us a nice cup of tea and left us with the materials to choose from. No pressure at all, it was like home from home.

    Mrs. McLean

  • Your products have demonstrated the importance of well-designed, back-friendly furniture.

    Mr. Russell

  • Excellent service, no pressure to buy. All of my questions were answered to my satisfaction. Quality of goods were of a very high standard. Having shopped around we decided to buy and look forward to receiving our suite. Thank you so very much.

    Mrs. S Scott

  • Many thanks for your prompt and efficient service regarding our leather swivel chair. Your technician Ben has just left after replacing the chair back due to the leather peeling. He was very pleasant and quickly replaced the part. My problem was dealt with immediately and I am extremely happy!

    Mrs Sheilah Ward

  • Excellent customer service. The staff were very helpful and nothing was too much trouble.

    Mrs. A Richardson

Read more customer testimonials